Gardeners Archway Terms and Conditions of Service

These Terms and Conditions set out the basis on which Gardeners Archway provides gardening and related services to domestic and commercial customers in the United Kingdom. By making a booking, accepting a quotation, or allowing work to commence, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions shall have the meanings set out below:

Customer means the person, firm, or organisation requesting services from Gardeners Archway.

Company means Gardeners Archway, the gardening service provider.

Services means any gardening, garden maintenance, soft landscaping, garden clearance, planting, lawn care, hedge trimming, or related work carried out by the Company.

Site means the garden, land, or premises where the Services are to be carried out.

Quotation means the written or verbal description of the proposed Services and associated charges supplied by the Company to the Customer.

2. Scope of Services

The Company provides a range of gardening and garden maintenance services, which may include lawn mowing, pruning, planting, weeding, hedge trimming, garden clearance, soft landscaping, seasonal tidy ups, and related outdoor work. The exact scope of Services will be set out in the Quotation or agreed with the Customer prior to work commencing.

The Company reserves the right to decline any job it considers unsuitable, unsafe, or beyond its expertise or resources.

3. Booking Process

3.1 Initial enquiry

The Customer may request a booking or quotation by contacting the Company and providing details of the required gardening services, the Site location, and any relevant access information.

3.2 Quotations

Where appropriate, the Company will provide a Quotation describing the Services to be carried out and the applicable charges. Quotations may be provided on a fixed price basis or on an hourly or daily rate, depending on the nature and duration of the work.

Unless otherwise stated, Quotations are valid for 30 days from the date of issue and are subject to site conditions being as described by the Customer at the time of the Quotation.

3.3 Acceptance and confirmation

A booking is considered accepted when the Customer confirms their agreement to the Quotation or agrees verbally or in writing for the Company to proceed. The Company may also require a deposit or pre-payment as a condition of confirming the booking.

The Company will offer a provisional date and time for the Services. Any time or date given is an estimate only and may be subject to change due to weather conditions, traffic, staff availability, or other operational reasons. The Company will make reasonable efforts to notify the Customer of any changes as soon as practicable.

4. Access and Customer Obligations

The Customer must ensure safe and reasonable access to the Site for the duration of the visit, including access for gardening equipment and, where applicable, vehicles required for waste removal.

The Customer agrees to:

Provide accurate information about the Site and any known hazards, including uneven ground, fragile surfaces, underground services, or restricted access.

Ensure that any pets, children, or other persons are kept away from the immediate working area during the Services.

Grant permission for the Company to use water and electricity at the Site if reasonably required for the performance of the Services.

Remove or clearly identify any personal items, garden ornaments, or obstacles that may be damaged or that may hinder the performance of the Services.

If the Company is unable to access the Site or safely carry out the Services on arrival due to issues within the Customer's control, the Company reserves the right to charge a call-out fee or the full cost of the scheduled visit.

5. Health and Safety

The Company will conduct the Services in a manner consistent with reasonable health and safety standards. Staff may refuse to carry out any task they judge to be unsafe, illegal, or inappropriate, or where adequate safety measures cannot be implemented.

The Customer must inform the Company of any relevant health and safety risks at the Site and must not request that staff use equipment or perform tasks that contravene safety guidance.

6. Weather and External Conditions

Gardening work is subject to weather and seasonal conditions. Some tasks cannot be safely or effectively performed in high winds, heavy rain, extreme temperatures, or waterlogged conditions.

The Company reserves the right to postpone or reschedule Services at short notice where weather or ground conditions make the work unsafe or likely to cause unreasonable damage to the Site. The Company will make reasonable efforts to agree a new appointment time with the Customer.

7. Payments and Charges

7.1 Pricing

Charges may be based on a fixed price per job, an hourly or daily rate, or a combination, as agreed in the Quotation. Additional charges may apply for green waste removal, materials, plants, consumables, specialist equipment, or parking and congestion charges.

7.2 Deposits and pre-payments

The Company may require a deposit or advance payment for certain Services, especially for larger projects, materials orders, or where waste removal is included. Any such requirement will be notified at the time of booking.

7.3 Payment terms

Unless stated otherwise, payment is due immediately upon completion of the Services for one-off visits, or on the date specified on the invoice for regular or contract work.

Payment may be made by the methods accepted by the Company from time to time. The Company does not guarantee to accept cash payments and may restrict certain methods at its discretion.

7.4 Late payment

If payment is not received by the due date, the Company reserves the right to:

Charge interest on overdue amounts at the statutory rate permitted under UK law until payment is made in full.

Temporarily suspend or cancel further scheduled visits or Services.

Recover from the Customer any reasonable costs incurred in the collection of overdue amounts, including legal and administrative expenses.

8. Cancellations, Rescheduling, and No-Show Policy

8.1 Customer cancellations

The Customer may cancel or reschedule a booking by providing reasonable notice to the Company.

For one-off or occasional visits, the Company requests at least 24 hours notice of cancellation or rescheduling. For larger projects or full-day bookings, the Company may require a longer notice period, which will be specified at the time of booking.

If adequate notice is not given, the Company reserves the right to charge a cancellation fee, which may be up to the full quoted price of the scheduled visit, particularly where staff and time have been reserved or materials purchased.

8.2 Company cancellations

In rare circumstances, the Company may need to cancel or reschedule a booking due to staff illness, vehicle breakdown, severe weather, or other unexpected events. The Company will make reasonable efforts to inform the Customer as soon as possible and to arrange a new appointment. The Company will not be liable for any indirect loss or inconvenience caused by such changes.

8.3 No access and no-show

If the Company attends the Site at the agreed time and is unable to gain access, or is prevented from carrying out the Services due to circumstances within the Customer's control, the Company may charge a call-out or no-show fee, which may be up to the full cost of the scheduled visit.

9. Materials, Plants, and Guarantees

Where the Company supplies plants, materials, or products, it will use reasonable care in sourcing appropriate items of satisfactory quality. Specific varieties, sizes, or brands are subject to supplier availability and seasonal factors. The Company may propose suitable alternatives where the requested items are unavailable.

Plants are living organisms subject to weather, soil conditions, watering, pests, and other factors beyond the Company's control. While the Company will exercise reasonable skill in planting and initial care, it cannot guarantee long-term survival or performance of plants once the visit is complete, unless a separate written maintenance or guarantee agreement is in place.

10. Waste Handling and Environmental Regulations

The Company will comply with applicable UK regulations relating to garden waste, green waste, and general waste handling.

Standard gardening visits do not automatically include waste removal unless expressly agreed in the Quotation. In many cases, waste can be composted or left neatly bagged at the Site for disposal by the Customer.

Where green waste removal is agreed, additional charges may apply based on volume, weight, and disposal costs. The Company will handle and dispose of green waste in accordance with relevant environmental and waste management regulations.

The Customer must not request the Company to remove or dispose of hazardous, controlled, or prohibited materials. If such materials are encountered, the Company may suspend work and request that the Customer arranges appropriate specialist disposal.

11. Damage, Liability, and Insurance

The Company will exercise reasonable care and skill while providing the Services and will take sensible precautions to protect the Customer's property and garden features.

If accidental damage occurs that is directly caused by the negligence of the Company or its staff, the Customer must notify the Company as soon as reasonably possible and within a reasonable time after becoming aware of the issue. The Company may request evidence and an opportunity to inspect the damage.

The Company's liability for direct damage to property caused by its negligence shall, to the extent permitted by law, be limited to the cost of repair or replacement of the damaged item, subject to any relevant insurance cover and to a reasonable maximum proportionate to the value of the Services provided.

The Company does not accept liability for:

Pre-existing damage or defects at the Site.

Damage resulting from inaccurate information provided by the Customer.

Loss or damage arising from wear and tear, adverse weather, pests, disease, subsidence, or other natural causes beyond the Company's control.

Any indirect or consequential loss, including loss of enjoyment, profit, or business opportunity.

Nothing in these Terms and Conditions shall limit or exclude any liability that cannot legally be limited or excluded under UK law, including liability for death or personal injury caused by negligence or for fraud.

12. Complaints and Service Issues

If the Customer is unhappy with any aspect of the Services, they should raise the matter with the Company as soon as possible, preferably within 48 hours of the work being carried out.

The Company will investigate reasonable complaints and, where appropriate, may offer to rectify issues or provide a partial refund or discount on future services. Any such remedy is at the Company's discretion and will take into account the nature of the complaint, the evidence provided, and the extent to which the issue arises from factors within the Company's control.

13. Intellectual Property and Promotional Use

Any designs, planting schemes, or recommendations provided by the Company remain the intellectual property of the Company unless otherwise agreed in writing.

Subject to the Customer's consent, the Company may take photographs of the Site before and after the Services and may use such images for reasonable marketing and portfolio purposes, ensuring that no identifying personal information about the Customer is disclosed without permission.

14. Data Protection and Privacy

The Company will collect and use the Customer's personal information only to the extent necessary to provide the Services, manage bookings, issue invoices, and communicate about ongoing or future work.

The Company will take reasonable steps to keep personal data secure and will not sell or disclose such data to third parties except where required for legal, accounting, or operational purposes in connection with the Services, or where required by law.

15. Variation of Terms

The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of booking or acceptance of a Quotation will apply to the relevant Services. A current copy of the Terms and Conditions will be made available upon request.

16. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with the provision of the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.

17. Severability

If any provision of these Terms and Conditions is held by a court or competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed severed from the remaining provisions, which shall continue to be valid and enforceable to the fullest extent permitted by law.

18. Entire Agreement

These Terms and Conditions, together with any Quotation or written agreement between the Customer and the Company, constitute the entire agreement in relation to the Services and supersede all prior discussions, correspondence, and understandings between the parties in connection with the subject matter.