Gardeners Archway Accessibility Statement

Gardeners Archway is committed to providing a website and online services that are accessible and usable for everyone, including disabled visitors, older people, and those using assistive technologies. We are continually improving the user experience to support a wide range of abilities, devices, and connection speeds, with a special focus on making information about the Gardeners Archway area as accessible as possible.

Our Accessibility Commitment

Our goal is for the Gardeners Archway website and related digital services to meet the Web Content Accessibility Guidelines version 2.1, level AA. These guidelines explain how to make web content more accessible for people with disabilities, including people with visual, auditory, cognitive, and motor impairments. We treat accessibility as an essential part of service quality for everyone who lives, works, gardens, or visits within the Gardeners Archway area.

How We Support Different Users

The site is designed so that most people should be able to:

Use the website with a keyboard only, without needing a mouse or touch screen.

Navigate clearly structured headings and content sections to find information about Gardeners Archway services and local resources.

Zoom in up to 200 percent without text or images disappearing off the screen.

Use common screen readers and other assistive technologies to read and interact with content.

Change settings such as font size, colours, and contrast using their own browser or device tools.

Screen Reader Compatibility

The Gardeners Archway website is built to support widely used screen readers and text to speech tools. We aim to use clear headings, descriptive page titles, and meaningful link text so that screen reader users can understand where they are, what each page is about, and how to move around the site efficiently. Images that are important to the content include alternative text so that information about the Gardeners Archway area is available in text form where possible.

Keyboard Navigation

All key areas of the Gardeners Archway website can be accessed using a keyboard. You should be able to move through links, buttons, and form fields in a logical order using standard keyboard controls. Interactive elements are designed with visible focus states so you can see where you are on the page. We work to avoid features that require complex pointer gestures so that information about the Gardeners Archway community, services, and events can be reached without a mouse or touchpad.

Ongoing Improvements

Accessibility is an ongoing process. As we update content about the Gardeners Archway area, we review pages and functions against WCAG 2.1 AA guidelines. Where we identify issues, we prioritise fixes that remove barriers to essential information and online services. Some older content may not yet fully meet these standards, but we are working to improve this as part of our regular development and content review cycle.

Known Limitations

Some third party tools or embedded content used to support services in the Gardeners Archway area may not fully meet the same accessibility standards as the rest of the site. When we rely on such tools, we look for the most accessible options available and raise issues with suppliers where necessary. If you find any content or feature that is difficult to use, please let us know using the contact details on our main contact page so we can investigate and, where possible, offer an accessible alternative.

Requesting Accessible Formats

If you need information from the Gardeners Archway website in a different format, such as large print, easy read, audio description, or an alternative digital format, you can make a request using our standard contact methods published on the site. When you contact us, please tell us which page or document you need help with, what format you require, and how we can best support you.

Feedback and Reporting Accessibility Problems

We welcome feedback on the accessibility of the Gardeners Archway website and services. If you encounter a problem, find content that is difficult to use, or believe we are not meeting accessibility requirements, you can contact us using the online contact routes provided on our site. Your feedback helps us improve accessibility for everyone, both in the Gardeners Archway area and beyond.

Continuous Review

This accessibility statement will be reviewed regularly to reflect changes in standards, technology, and the needs of people using the Gardeners Archway website. We aim to keep accessibility at the centre of our design and content decisions so that all users can access the information and services they need with confidence.