Terms and Conditions for Gardeners Archway
These Terms and Conditions set out the basis on which gardening services are provided by Gardeners Archway. By making a booking, you agree to these terms, which are designed to create a clear and fair understanding between you and the service provider. The purpose of this document is to explain how bookings are accepted, how payments are handled, what happens if a visit is cancelled or delayed, and the responsibilities of both parties during the provision of garden services. These terms apply to domestic and small commercial gardening work unless a separate written agreement has been made.
Throughout this document, references to “we”, “us” and “our” mean the gardening service provider, while “you” and “your” mean the customer or authorised representative making the booking. The services may include general garden maintenance, lawn care, hedge trimming, pruning, planting, clearance, and similar routine outdoor work. Gardeners Archway services are provided with reasonable care and skill, but outcomes may vary depending on weather, site conditions, plant health, and the current condition of the garden.
These terms are intended to be read alongside any quotation, booking confirmation, schedule, or written scope of work. If there is any inconsistency between a written quotation and these terms, the written quotation will normally take priority for the specific job described. The agreement becomes binding when we confirm the booking, whether by email, written message, or other agreed communication method.
Booking Process
Bookings for Archway gardeners services may be requested by phone, email, online form, or other approved method. A booking request does not guarantee availability. We may ask for details about the size of the garden, access arrangements, preferred dates, parking restrictions, waste disposal needs, and any special instructions before confirming the work. This helps ensure that the quoted time, pricing, and equipment are suitable for the job.
Once we have reviewed your request, we may provide an estimate or quotation. An estimate is based on the information available at the time and may change if the actual conditions differ materially from what was described. A quotation, where issued as fixed, will remain valid for the period stated in that quotation. We reserve the right to decline a booking where the work is outside our scope, where access is unsafe, or where the requested service cannot reasonably be delivered.
The booking is only confirmed when we send written confirmation and, where required, receive any deposit or advance payment. You must ensure that the details provided at booking are accurate and complete. If the garden changes significantly before the visit, for example due to severe overgrowth, storm damage, pest activity, or newly restricted access, you should notify us as soon as possible so we can reassess the booking and any impact on cost or timing.
Payments
Gardeners in Archway may charge by the hour, by the visit, by the task, or on a fixed-price basis depending on the nature of the work. Unless stated otherwise in writing, all prices are quoted in pounds sterling and may be subject to VAT where applicable. Any additional materials, specialist equipment, parking charges, waste transfer costs, or extra labour arising from changes to the agreed scope may be charged separately.
Invoices are normally issued upon completion of the work or at another agreed stage. Payment is due within the time stated on the invoice or quotation. If no time is stated, payment is due immediately upon invoice issue or completion of the service, whichever is specified in the booking confirmation. We may request a deposit for larger projects, repeat visits, seasonal contracts, or appointments requiring reserved time and resources. Deposits are usually non-refundable except where we cancel the booking or fail to attend without reasonable justification.
If payment is not made on time, we may charge interest and recover reasonable costs incurred in pursuing the debt, to the extent permitted by law. We also reserve the right to suspend further services until overdue sums are settled. Any bank charges incurred because of failed transfers, reversed payments, or incorrect payment details supplied by you may be added to your account.
Cancellations, Rescheduling and Access
You may cancel or reschedule a booking by giving reasonable notice. For standard visits, at least 24 to 48 hours’ notice is preferred, although the exact notice period may be set out in your quotation or booking confirmation. Where notice is not provided within the required period, we may charge a cancellation fee to cover reserved labour, travel, administration, or lost appointment time. For larger or specially arranged jobs, longer notice may be required.
We may also cancel or reschedule if conditions make it unsafe or impractical to carry out the work. This may include severe weather, unsafe ground conditions, equipment failure, staff illness, lack of access, or circumstances beyond our control. If we cancel for a reason within our control, we will normally offer an alternative date or refund any advance payment for the undelivered part of the service. We will not be liable for indirect loss arising from a cancellation made in good faith for safety or operational reasons.
It is your responsibility to provide clear and safe access to the property, garden, water supply if required, and any agreed working areas. You should ensure that pets are secured, children are supervised, and fragile items, ornaments, plant labels, hidden cables, and valuables are removed or protected before the work begins. If we arrive and are unable to proceed because access is denied or unsafe, the visit may still be charged in full or in part.
Service Standards and Liability
We will use reasonable skill and care in performing the gardening services. However, gardening work often involves living materials and variable site conditions, so we cannot guarantee survival of plants, lawns, shrubs, or turf after treatment, pruning, moving, or planting. Natural changes caused by weather, pests, disease, soil condition, or seasonal factors are outside our control. Any advice provided during a visit is given in good faith and should be considered general guidance unless expressly agreed as a written professional recommendation.
Gardeners Archway services do not include responsibility for hidden defects, underground services, pre-existing damage, or latent conditions that are not reasonably visible on inspection. This includes but is not limited to broken irrigation pipes, damaged fencing, concealed cable runs, unstable paving, or underground utility lines. You are responsible for informing us of any known hazards or sensitive areas before work begins. Where necessary, you should mark or identify items that should not be cut, moved, or disturbed.
To the fullest extent permitted by law, we are not liable for loss of profits, loss of business, loss of enjoyment, or any indirect or consequential loss arising from the provision or non-provision of our services. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded. Where we are found liable for damage to property, our liability will normally be limited to the cost of reasonable repair or replacement, subject to the circumstances and the amount paid for the relevant service.
Waste Regulations and Garden Waste
Where our work generates garden waste, we may remove, transport, and dispose of it in accordance with applicable waste laws and local authority requirements. Garden waste may include cuttings, grass, leaves, branches, soil, and other organic matter arising from the agreed work. We will handle waste in a lawful and environmentally responsible way, using appropriate carriers, facilities, and documentation where required. If a booking includes waste removal, the relevant charge will normally reflect labour, vehicle use, and lawful disposal costs.
You agree not to ask us to dispose of prohibited, hazardous, or non-garden waste unless this has been expressly agreed in writing and can be handled lawfully. Prohibited items may include chemicals, paint, asbestos, household rubbish, gas canisters, contaminated materials, or electrical waste. If such items are found mixed with garden waste, we may refuse to remove them, may charge additional fees for segregation or handling, or may suspend the job until the issue is resolved. Any waste left on site remains your responsibility unless we have agreed to remove it.
In some cases, green waste may be left in a designated area, composted on site, chipped, or placed in your own garden waste container if this has been agreed in advance. You are responsible for ensuring that any on-site waste arrangement complies with your property rules, tenancy obligations, or shared access requirements. If a waste permit, licence, or other authorisation is needed for lawful disposal and has not been obtained by us as part of the booking, work involving waste may be delayed or amended.
Customer Responsibilities and Special Conditions
You must provide accurate information about the site and the work requested. This includes telling us about pets, allergies, restricted access, hidden services, recent treatments, protected plants, or any areas that should not be touched. If you ask us to work near water features, raised beds, delicate ornamentation, or recently installed landscaping, you accept that additional caution may be required and that the work may take longer. Any special requests should be agreed before the visit begins.
Where our team uses ladders, hedge tools, cutting equipment, or powered machinery, you agree to keep bystanders away from the working area. We may pause or stop work if we believe conditions are unsafe or if your instructions would create a risk to people, animals, or property. Any delay caused by unsafe conditions, missing information, or a change in your instructions may result in extra charges or a revised completion date.
If you provide materials, plants, fertiliser, soil, or tools for us to use, you remain responsible for their suitability and quality unless we have agreed to supply them. We are not liable for poor results caused by defective or inappropriate materials supplied by you. Where we source materials on your behalf, ownership usually passes to you once they are delivered or installed, subject to payment of all outstanding amounts.
Force Majeure and Suspension of Services
We will not be in breach of these terms if we are unable to perform our obligations because of events beyond our reasonable control. Such events may include extreme weather, fire, flood, strike action, transport disruption, power failure, shortage of materials, public emergency, or acts of third parties. In such circumstances, we may suspend, postpone, or re-arrange the service without liability for any resulting delay, provided we act reasonably and communicate with you as soon as practicable.
If a force majeure event continues for an extended period, either party may cancel the affected booking by written notice. Where cancellation is necessary because the service can no longer be delivered within a reasonable timeframe, any payment made for work not carried out will be refunded, less any non-recoverable costs already incurred for your job where lawful and reasonable. This does not affect any rights that cannot be excluded under applicable law.
We also reserve the right to suspend services if payment remains overdue, if access arrangements are repeatedly not honoured, or if there is abusive, threatening, or discriminatory conduct toward our staff or contractors. In such cases, we may treat the booking as cancelled by you and recover any valid cancellation charges or outstanding sums.
General Terms, Notices and Governing Law
Any notice under these terms should be given in writing by email, message, or another recorded method agreed between the parties. Notices are deemed received when they are reasonably capable of being accessed by the recipient. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force and effect. No waiver of any breach shall be considered a waiver of any later breach.
Archway gardening terms may be updated from time to time to reflect changes in service practice, pricing structure, or legal requirements. The version in force at the time of booking will apply to that booking unless a newer version is expressly agreed in writing. No person other than the customer and us has any right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999 unless stated otherwise.
These terms and any dispute or claim arising from them, or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where consumer law provides otherwise. By proceeding with a booking, you confirm that you have read, understood, and accepted these Terms and Conditions for the gardening services provided.